OUTSMART PHISHERS
When it comes to fraud, our risk-appetite is zero-tolerance.
Guaranteeing the security of your capital is paramount to us.
Activate your sharp eye mode to identify and avoid scams with our tips.
Act now:
- Log into your account and change your password
- If you have a Swissquote card, lock it via the app to avoid any irregular movements
- If you are in any doubt about a communication sent in the name of Swissquote, please contact our Customer Care Center at +41 44 825 88 88
- Report any web, email, or SMS fraud attempts to phishing.report@swissquote.ch — we will monitor them closely.
- If you notice any suspicious payments on your account or card, please contact our Fraud Department at fraud.report@swissquote.ch.
Scam, but not scary
What your phishing radar should look out for
Phishing may be a shape-shifter, but knowing what to expect can equip you to keep it at bay. Usually, phishers want to obtain access to your account, know your card details or trick you into installing spyware through a malicious link or attachment. To do this, they may reproduce Swissquote emails, web pages or documents, and contact you impersonating the bank.
Dodgy-looking replicated Swissquote web pages, emails or documents. Look for these signs:
- Web domains other than Swissquote’s official ones*
- Distorted Swissquote logos or low-quality content
- Inaccurate or suspicious email address
- An abundance of typos or poor grammar
- Communication in a language other than the one set in your Swissquote account
- Links to disclose personal data or account details
- Unrequested emails, phone calls, SMS or private messages from a source posing as Swissquote
- Suspicious email attachments requesting that you install potentially malicious software or make a payment
- Invitations to invest in wonder financial products
- Requests to transfer your money with the promise to receive a larger amount in return
- Demands to unblock your account, to change your account credentials or to unsubscribe from an offer
*Swissquote’s official domains are: trade.swissquote.ch, trade.swissquote.co.uk, inx.swissquote.eu, trade.swissquote.cy, swissquote.ch, swissquote.com, swissquote.info, swissquote.ae, swissquote.co.uk, swissquote.sg, swissquote.lu, swissquote.eu, swissquoteasia.com, swissquote.bank, swissquote.mt
In all cases, remember that Swissquote will never contact you by phone, email or SMS to ask you to disclose your account credentials or card details. Likewise, we don’t send emails with links to login pages.
Level 3, our two-factor authentication login, is the direct comeback to phishing’s heavy reliance on password theft. By setting it up, you’ll receive a unique Mobile Level 3 access code on your smartphone, valid only for each login, thus adding a supplementary shielding layer to your banking ecosystem.
Want to know more?
Stay one step ahead of phishing
Avoid using a search engine to access Swissquote’s login page (e.g. Google or Bing).
To log into your digital banking ecosystem, type Swissquote’s URL into your browser yourself. You can also add https://swissquote.com and https://swissquote.ch to your bookmarks.
Check your Swissquote account regularly to spot any irregular movements
Ignore emails, SMS and phone calls asking you to reveal your account credentials or card details
Always check the email address of a sender
Install an anti-phishing extension in your browser
Verify the security of any website you’re visiting – it should always start by “https://”
Always log out from your account when you have finished your operations
Lock your smartphone and other devices when you are not using them
Protect your devices with an antivirus program and firewall, plus update them regularly
Never download an attachment or install any software if coming from a suspicious source
There’s no such thing as too much protection for your money. Here are some additional tips to prevent frauds, especially if you have not yet set up Mobile Level 3 to your account.
In general, be sceptical of claims of instant returns or high yield with no risk, and keep in mind that being pressured to make a decision quickly is usually a red flag. Remember to never fill in any page or form you may be redirected to with your account credentials, card details, or other sensitive information.
In all cases, if you suspect you have been a victim of fraud, we recommend you to change your password immediately.
Find out more about scam types and how to prevent them here.
*Swissquote’s official domains are: trade.swissquote.ch, trade.swissquote.co.uk, inx.swissquote.eu, trade.swissquote.cy, swissquote.ch, swissquote.com, swissquote.info, swissquote.ae, swissquote.co.uk, swissquote.sg, swissquote.lu, swissquote.eu, swissquoteasia.com, swissquote.bank, swissquote.mt
*Swissquote’s official apps are: Swissquote, Advanced Trader. Make sure to download them from the official App Store and/or Google Play.
- Activate Mobile Level 3, the most effective shield to secure your account
- Change your password immediately if you think your account is at risk
- Remember that Swissquote will never ask for your account credentials, card details or any other sensitive data via any communication outside the banking secured system
- Remain attentive to fraudulent communications (emails, calls, web pages) that reproduce the bank's visual universe to obtain information from you, trigger a payment or install spyware
- In case of any doubt about the provenance of a communication, do not click on any link or download any attachment, and avoid accessing the login page through an email or search engine link
If you have any questions regarding a communication, a document or otherwise regarding the security of your account, please do not hesitate to contact us:
Got further questions?
If you didn’t find the information you were looking for or you still have questions, check out other Help categories.