Mobile level 3
A security shield for your account
Keep your finances scam-proof with Mobile Level 3. This feature delivers a two-factor authentication process: a powerful barrier against phishing and the assurance that your capital is always protected.
Mobile Level 3 is a two-factor authentication that allows you to use your smartphone to confirm your login, transactions and other important actions.
This feature is integrated in the Swissquote app, making it faster and more secure than the usual forms of authentication via email or SMS.
Mobile Level 3 can only be activated on a single device.
- Download and install the Swissquote app on your smartphone
Activate Mobile Level 3
If you have not yet activated Mobile Level 3 on your account:
- Open the app and enter your credentials. You will receive an email to authorise the new device–confirm it before continuing. If Mobile Level 3 is not yet activated on your account and the biometric feature enabled on the Swissquote app, it will automatically be activated when onboarding a new device.
- You can also activate it manually from the Multi-factor authentication menu in the Swissquote app:
Log in to your mobile app and tap the profile icon in the top-right corner. There, you’ll find the Mobile Level 3 menu to enable this feature.
- You’re all set!
You will now receive notifications on your phone to approve important actions.
Mobile Level 3 allows convenient and secure authentication for the following actions:
- Login to your eBanking and eTrading platforms
- Login to your Swissquote app
- Trading operations
- Payments & transfers
- Making changes to your profile and settings
To ensure the security of your account, Swissquote always requires two-factor authentication to verify your login and transactions.
We highly recommend Mobile Level 3 as your authentication method, as it is the fastest and most secure option.
If you don’t activate Mobile Level 3, you will instead receive a one-time password via SMS or email to confirm your login and transactions. Please ensure your phone number is up-to-date in your account Profile.
How to confirm an action with Mobile Level 3
The authentication window pops up when performing an important operation.
With Mobile Level 3 activated, you will receive a notification on your smartphone. Tap it to proceed.
Verify that the confirmation code in the authentication window matches the code on your smartphone.
Tap "Confirm" to validate the operation.
Mobile Level 3 is available to all clients with a Swissquote account. It can only be activated on a single device.
The Swissquote app must be installed on a compatible device with biometrics enabled:
- iPhone or iPad – check the app description on the App Store to see supported iOS versions
- Android smartphone or tablet – check the app description on Google Play or the Huawei AppGallery to see supported Android versions
For security reasons, some Mobile Level 3 functionalities may be unavailable if you have an outdated version of the Swissquote app installed on your device.
We add new features regularly, so keeping your app up-to-date also allows you to enjoy the best trading experience and seize the hottest opportunities!
Top questions
Got further questions?
If you didn’t find the information you were looking for or you still have questions, check out other Help categories.