You can transfer cash to your Swissquote account by bank transfer or by credit/debit card (Mastercard or VISA).

Go to 'My Account' > 'Payments & Transfers'> 'Add Money' on your Desktop platform to find your bank transfer details or the credit/debit card transfer link.

Please indicate your first and last name as the final beneficiary. Do not indicate Swissquote as the beneficiary, as this will result in the payment being returned.

If your bank requires correspondent bank details for foreign currency payments, please refer to page number 2 of this document.

Here are the bank details for the transfer:

• Bank Name: Swissquote Bank Ltd
• Address: Chemin de la Crétaux 33, 1196 Gland, Switzerland
• Clearing Number: 8781
• BIC/SWIFT: SWQBCHZZXXX

To transfer money out of your Swissquote account, follow these steps:

Desktop platform:

• Log in to your Swissquote account
• Go to 'My account', 'Payments & Transfers' and then choose your payment type to insert your payment details

Mobile App:

• Open the Swissquote app
• Go to 'Banking' and then 'Payments' to insert your payment details

Go to 'My Account' > 'Payments & Transfers' > 'Add Money' to find your personal QR code. Scan the QR code via your Swiss bank’s app to easily fund your Swissquote account.

If you would like to order physical QR-bills for your Swissquote account, please go to 'My account' > 'Payments & Transfers' > 'Payment Services' > 'QR BILL ORDER'.

Payments to an account are booked automatically during office hours (Monday ‑ Friday, 08:00 ‑ 17:30 CET).

Usually, payments to an account are rejected when 'Swissquote' is indicated as final beneficiary. Please ensure you list the account holder's name as final beneficiary on all payments to an account.

Payments out of an account are executed during the day that is specified as 'execution date', provided there is sufficient money in the account. This can happen any time of the day, not necessarily in the morning.

If an outgoing payment was rejected, please go to 'Payment/Transfers' > 'Manage my payments', then click on the relevant payment; it should be marked with a red '!' next to 'Details'. If the payment was subject to a currency exchange, there are always two value dates (working days, T+2) calculated and therefore the payment will be delayed for those two working days.

If a payment has not been credited, it is most likely because we have not yet received it. If a payment takes longer than expected (more than 48 hours for international payments, excluding weekends), please contact the remitting bank to start an investigation. You can request a SWIFT payment confirmation/document from your bank and send it to us via a message under 'My Account' > 'Messages' > 'New Message'.

Transfers to the account 

In order to transfer securities to a Swissquote account, you need to send an instruction letter (Transfer order form) to your bank, requesting a transfer to your IBAN account. 
Securities transfers to the Swissquote account are free of charge. 
Your bank can contact our settlement department by e‑mail at settlement@swissquote.ch to coordinate the transfer. Please note that we do not provide custodians information to clients.

Transfers out of the account 

To transfer securities out of the account, please send this form via the contact form or by post to:

Swissquote Bank Ltd
Ch. de la Crétaux 33 
PO Box 319 
1196 Gland 
Switzerland

• Securities transfers to another financial institution are charged at EUR/USD/CHF 50 per line. For example, 10 UBS and 30 MSFT are charged CHF 50 and USD 50.
• Securities transfers to another Swissquote account are free. Written instruction as indicated above is still required.

Updating the Unit Cost

In order for us to update the unit cost, please send us a copy of a bank statement indicating the initial purchase price (or purchase confirmation).

Please upload the documents via the contact form or in 'My Account' (top‑right menu) > 'Messages' > 'New message'.

Please note that securities transfers can take several weeks depending on the counterparty.

If you need assistance, you can contact our Customer Care Center on +41 44 825 88 88 or send a message via your e-banking under 'My account' > 'Messages' > 'New message'.

The time frame required to successfully complete a securities transfer depends on many different factors and cannot be determined in advance. On average, a smooth transfer of securities requires at least one to four weeks, but this period is not guaranteed.

These are some examples of the most important factors influencing the delay of a securities transfer:

• Type of financial product (shares, bonds, investment funds, etc.)
• Stock exchange / market
• Involved custodians and banks
• Tradability of the financial product
• Legal regulations and foreign restrictions
• Extraordinary or unusual influencing factors