As a VIP client, you will benefit from priority service when you call or email us.

If you qualify for Apex, you will also receive personalised support from our Client Ambassador team. Please make sure you call or email us from the phone number or email address that is registered on your account.

You don’t need to do anything. Once your account qualifies for VIP, you will be notified within 30 days and your VIP benefits will automatically apply to your account.

Please make sure you call or email us from the phone number or email address that is registered on your account.

Our VIP trade bundles are designed for investors that trade in larger sizes (from 250k to 1m $/€/Fr). You must call or email us to purchase a bundle of 4 or 20 large trades. Large trade bundles expire 12 months after purchase and are not renewed automatically.

Once the VIP trade bundle is active on your account, our standard rate of commission will continue to be charged on each trade, but you will be refunded at the end of each month to account for the lower cost of trading with a bundle.

Yes, you can. If you have a standard and a large trade bundle at the same time, trades under 250’000 $/€/Fr will be deducted from your standard trade bundle, and trades 250’000 $/€/Fr and larger will be deducted from your large trade bundle.

You will be charged standard commissions when settling your trades, but will be refunded at the end of each month to account for the lower cost of trading with your bundles.