Outsmart phishers
Protecting your account and assets is a priority for us.
Stay alert and learn how to spot and avoid scams with our practical tips.
Emergency lock feature
Put your account on lockdown
With Emergency Lock, you can instantly block access from new devices, disable card payments and cash withdrawals, suspend outgoing transfers and direct debits, and block most trading activity if you detect anything suspicious. This applies to all accounts held in your name.
Account access
Restrict access to your accounts, including for yourself and any other users.
Cards freeze
Disable your cards instantly. Card payments and withdrawals become unavailable.
Suspended transactions
Pause outgoing transfers, payments and direct debits.
How to enable the emergency lock
Mobile Level 3
Mobile Level 3, our two-factor authentication login, is the direct counter to phishing’s heavy reliance on password theft. By setting it up, you’ll receive a unique Mobile Level 3 access code on your smartphone, valid only for each login, thus adding a supplementary shielding layer to your banking ecosystem.
Identifying our official communications
To enhance your security, our emails now display a verification badge to confirm that we are the real sender. This seal appears next to our email address. When you see this badge, it confirms that the message is indeed from Swissquote. The list of email services compatible with this badge is available here.
The most common scam attempts
In addition to the absence of the verification badge, other indicators can help you spot a suspicious message.
It is important to cross-check these various items: a fraudulent message may seem authentic in one way and contain inconsistencies in another. However, the verification badge remains the key indicator.
Sender’s address
Check that the email address matches exactly that of Swissquote and contains no discrepancies.
Links in the email
Make sure no URLs are displayed: our emails only use clickable hyperlinks.
Web address
Check that the address matches the official website and contains no discrepancies.
Bank cards by post
Beware of bank cards sent by post claiming to be from Swissquote, even if the timing seems legitimate, and especially if you’re asked to scan a QR code to activate them.
What Swissquote will never ask of you
There are some behaviours and requests that blatantly contradict our security guidelines. Be immediately suspicious if you receive any type of communication from a source posing as Swissquote if it asks you to:
*Swissquote’s official apps are: Swissquote, CFXD. Make sure to download them from the official App Store and/or Google Play.
Have you received a suspicious communication?
- Log into your account and change your password
- If you have a Swissquote card, lock it via the app to avoid any irregular movements
- If you are in any doubt about a communication sent in the name of Swissquote, please contact our Customer Care Center at +41 44 825 88 88
- Report any web, email, or SMS fraud attempts to phishing.report@swissquote.ch — we will monitor them closely.
- If you notice any suspicious payments on your account or card, use the Emergency Lock feature and contact our Fraud Department at phishing.report@swissquote.ch.
Customer Care Center
If you have any questions regarding a communication, a document or otherwise regarding the security of your account, please do not hesitate to contact us:
Got further Questions?
If you didn’t find the information you were looking for or you still have questions, check out other Help categories.